Booking information

Online

You can book online 24 hours a day for any event that has a ‘Book Now’ button. You can choose to select your own seats using the seating plan. You will receive a confirmation email. Tickets will be collected from the box office. Events without a ‘Book Now’ button are either non-ticketed events or fully booked.
By phone or in person 01789 207100

Box office

Monday to Friday 10am to 4pm
(Closed 1pm till 1.30pm - Wednesday to Friday)
Saturday 9.30am-2pm

Concessions & discounts

  • Concessions, where applicable, are available for most events. Please see individual show information.
  • Under 14s must be accompanied by a ticket-holding adult (unless the event is specifically aimed at a younger age group).
  • Babes-in-Arms are not permitted into the auditorium. Please check with the box office for details.

Booking Terms and Conditions

  • Mastercard, Visa, Solo and Delta cards are all accepted.
  • Once paid for tickets are non-refundable and non-transferable.

Transaction & booking fees

A breakdown of our transaction and booking fees:

  • Online booking – £1.00p per ticket plus 2% card transaction fee.
  • No fees for bookings over the counter in person.
  • Bookings over the phone will attract a booking fee of £1.00
  • Tickets posted from the box office will attract a postage charge of £1.00
  • Other fees may apply from external agencies. Please check final booking before confirmation.

Venue Information

  • Doors generally open 30 minutes before seated events. Latecomers may not be admitted until a suitable break. Some events may not contain breaks. Please check door times with the Box Office.
  • Loud noise can cause permanent hearing damage.
  • Recording equipment is not permitted in the main auditorium. Mobile phones should be switched off out of respect for the artistes and fellow patrons.
  • Our bar opens one-hour before the start time for pre-show drinks and drinks can be ordered for the interval (where they apply).